Senior Team Manager

We are looking for one of our clients, a top multinational company in software industry, for a Senior Team Manager (French or German speaker).

Requirements:

• 5+ years people management experience
• Remote Management Skills
• Knowledge of Budget Planning and Controlling
• Fluency in English and French or German
• Managing Systems and Processes
• Setting Goals
• Negotiation and Conflict management
• Developing people
• Strategic Thinking

Responsibilities:

• Effectively manage a Team in a technical support centre
• Responsible for making sure the team delivers the highest level of customer satisfaction
• Responsible for consistency in operational planning and execution (performance and staffing, training etc.)
• Performance management for Support Engineers
• Hiring and Staffing
• Owning Technical Readiness planning and execution
• Ensure team understands job and business requirements and build team empowerment
• Responsible for consolidation of metrics for Business Planning & Reviews
• Manage critical or escalated issues to the full satisfaction of the customer
• Plan business coverage and ensure that the team is ready for support and service at any time
• Responsible for providing all relevant information to the upper management to build the budget planning and mid-year-review results (staffing plans, results consolidation)

Location: Bucharest

Job type: Full-time employment.

Please send your resumes to jobs@novit.ro and specify the code 1017.